2-In-1 HP Envy laptop touch screen not working

[LBone]

Hello. I have a HP Envy 2-in-1 laptop which had a functioning touchscreen for the first few months. One day, it just decided to stop having that function. I have tried EVERY single troubleshooting solution for this problem, yet still no luck. For some reason, the computer says it has no TOUCHSCREEN function at all, even though i have used it before. 

[Nal_NR]

Hi @LBone,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Have you made any changes to your PC software or hardware?

If the touch screen does not respond, or if the screen sometimes responds and sometimes does not, attempt the following procedures in order.

Confirm that the computer has a touchscreen

• If the screen has never responded to touch, but you think that it should, use one of these methods to confirm that your computer has a touch screen.
• In Windows, search for and open View pen and touch info. If the Pen and touch section reads No pen or touch input is available for this display, the computer does not have a touch screen.
• Check the product specifications for your computer model on the HP Customer Support website.
• Check the labels on the computer and on the product packaging. Notebook and All-in-One computer models equipped with touch screens are branded with the word Touch or TouchSmart.

Enable and reinstall the touch screen driver in Device Manager

• Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.
• In Windows, search for and open Device Manager.
• Expand the Human Interface Devices list.
• Right-click the HID-compliant touch screen device, and then click Enable, if possible. If the Enable option is not available, continue to the next step.

• Tap the screen to see if it responds. If it does not, continue with these steps.
• Right-click the HID-compliant touch screen device, and then click Uninstall.

• Restart the computer to reinstall the touchscreen driver.
• Tap the screen to see if it responds. If it does not, configure the touch display.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

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