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Mik13
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Message 1 of 2
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2 Mouse pointers

Hp Spectre x360 convertable
Microsoft Windows 10 (64-bit)

I got my computer not long ago, and not long after that a second mouse shows up in the middle of my screen, the cursor is a 4 point star in the middle of a circle usually and it flickers between the middle of the screen to the left side and the mouse im supposed to use flickers and i can hardly use it i have to touch the screen multiple times to get anything done. please help

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HP Support Agent
HP Support Agent
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Message 2 of 2
32
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HP Recommended

2 Mouse pointers

@Mik13,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the mouse pointer on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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