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HP Recommended

Hallo Zusammen,

 

ich habe einen HP 250 15.6 inch G9 Notebook. Nun habe ich mir eine Docking Station 6-In-1 USB C Hub Dual HDMI (von ACASIS HC31-2H15) per USB-C angeschlossen. Die 2 zusätzlichen Bildschirme per HDMI in die Station und diese mit USB-C an den Laptop. Ich bekomme keine Verbindung, nur wenn ich einen Bildschirm direkt in den einzigen HDMI Anschluss vom Notebook selber verbinde. Hat jemand eine Idee? 

 

Vielen Dank und liebe Grüße!

3 REPLIES 3
HP Recommended

Hi @Scheuvi 

 

The issue is that the USB-C port of the laptop is not DisplayPort compatible, so it cannot transmit an image to an external monitor.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

Hey @Scheuvi!

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

I work on behalf of HP.
HP Recommended

@Scheuvi 

 

It specs

 

            https://support.hp.com/ie-en/document/ish_5846931-5847032-16

 

It ONLY has one hopeless USB 3.2 Gen 1.0 Type-C 5 Gbps signaling rate port (data transfer only; charging or external monitors not supported) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

In short: It is NOT compatible with any USB-C docks/hubs

 

Regards.

BH
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