2nd HP monitor doesn't connect to the laptop

[ssaha2020]

Hi,

I bought 2 HP monitors recently (HP 27yh and HP 24yh) and trying to connect to my HP Laptop 14-df0023cl

monitor 1: Properly connected through HDMI 

monitor 2: Connected through USB C to HDMI adapter but it doesn't display anything.

I've tried switching the HDMI cable with the other monitor and it displays correctly which proves there's no issue with the monitor. Please guide me what's wrong. 

Thanks in advance

[banhien]

@ssaha2020 

The specs of your machine is

   https://support.hp.com/au-en/document/c06166782

It has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port. Using USB-C to HDMI to connect to a monitor WON'T give you anything, this port does NOT support.

If you wish to have 2 or more external monitors (plus notebook screen, total 3), please enter your requirement on the following link and it will find for you few options on market today including some HP products:

    https://www.displaylink.com/products/universal-docking-stations

or try following HP docks

    https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

My pick for productivity and few more years down the track (you can use USB-A port on your current machine and USB-C for next machine)

    HP USB-C/A Universal Dock G2

Regards