2nd Monitor cannot be detected

[casino3703]

I have a Model HP Spectre x360 Convertible 14 I have been using a second screen for some time.  Now the second screen just stops for no reason.  It is very hard to get the computer to recognize the 2nd screen.  I have tried two different screens, changed the cords, changed ports and turned the computer off.  Any ideas what I can do????

I am using a hub to connect the screen.

This has been working and every so often it stops showing on the second screen and it is hard to get it detected again.  The monitor works on another computer,

[Rainbow23]

Hi @casino3703,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Spectre x360 Convertible 14 notebook wherein the 2nd monitor is not detected.

This issue could be an issue with the thunderbolt port.

Please try connecting the monitor to a different thunderbolt port on the unit.

I hope this helps.
Have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rainbow23]

Hi @casino3703,

I see that you are facing issues with your HP Spectre x360 Convertible 14 notebook wherein the 2nd monitor is not detected.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!