360 convertible screen flickers during videos

[MandyRae]

I have had my laptop for about 2 years. Never had any issues until about a week ago. I noticed when I play videos. There is a quick flicker on the screen every so often. Maybe once or twice every 15-30 seconds. It doesn't do it when I have a browser open. And haven't noticed it happening when playing games. (any of the games are far from complex animation) I have noticed it with Netflix and HBOmax via Amazon prime video. Why is this happening and how do I fix it?

[ub6424]

Hello @MandyRae 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable.

Do you have the same error pattern on external monitor ?

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report back

[MandyRae]

I wont be able to hook it up to an external monitor until later today. I find it odd that it's only doing it when I use any of my streaming services.

[ub6424]

Hello @MandyRae 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[MandyRae]

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

System Model HP Pavilion x360 Convertible 14m-dw0xxx

System SKU 9GF08UA#ABA

Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 1190 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.27, 8/2/2021

BaseBoard Product 8774

BaseBoard Version 16.35

[ub6424]

Hello @MandyRae 

Thanks for reporting. 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update 

HP Firmware Pack (Intel Processors)

F.29 Rev.A

22.0 MB

Aug 12, 2022

Download

Fix and enhancements:

- Provides enhanced security. NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install, detect and update your system

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[MandyRae]

[ub6424]

Hello @MandyRae 

"Unable to update amifldrv64.sys"

--->>> Please read this post