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HP Pavilion x360 Laptop- 14m-dw0023dx
Microsoft Windows 11

I have had my laptop for about 2 years. Never had any issues until about a week ago. I noticed when I play videos. There is a quick flicker on the screen every so often. Maybe once or twice every 15-30 seconds. It doesn't do it when I have a browser open. And haven't noticed it happening when playing games. (any of the games are far from complex animation) I have noticed it with Netflix and HBOmax via Amazon prime video. Why is this happening and how do I fix it?

HP Recommended

Hello @MandyRae 

Sorry to hear that you are having problems ... I would like to help you.


(1) Double check with external monitor connected via vga/hdmi cable.

Do you have the same error pattern on external monitor ?


- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook


(2Please report back

HP Recommended

I wont be able to hook it up to an external monitor until later today. I find it odd that it's only doing it when I use any of my streaming services.

HP Recommended

Hello @MandyRae 


Let me check your basic system configuration.


(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:


OS Name


System Model

System SKU

( equals HP product number (p/n) )


BIOS Version/Date

BaseBoard Product

BaseBoard Version


(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot


(3Please report back

HP Recommended

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

System Model HP Pavilion x360 Convertible 14m-dw0xxx

System SKU 9GF08UA#ABA

Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 1190 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.27, 8/2/2021

BaseBoard Product 8774

BaseBoard Version 16.35




HP Recommended

Hello @MandyRae 

Thanks for reporting. 


(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11


(2Download and install BIOS Update 

HP Firmware Pack (Intel Processors)

F.29 Rev.A22.0 MBAug 12, 2022Download

Fix and enhancements:

- Provides enhanced security. NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.


Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

HP Support recommends installing a specific BIOS update.




(4Let BIOS be installed until it's completely done !


(5Download and install, detect and update your system


Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."


(6Restart Windows

(7Test your notebook

(8Please report back

HP Recommended


HP Recommended

Hello @MandyRae 


"Unable to update amifldrv64.sys"

--->>> Please read this post


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