3rd Time posting, Spectre x360 pointer erratic and jumping

[SpectreLaptop]

My pointer has become extremely erratic, even without inputs from the touchpad or from an external (Bluetooth) mouse. It often disappears, and jumps to the edges of the display, or oscillates within a small region but while still allowing function like typing to continue in the correct space. This happened several months ago and was resolved after several attempts. Have seen very similar posts but none with long term fixes. My system appeared to have been fixed for several months until just after the recent Windows update (unable to provide direct causal evidence but just too coincidental).

The only way to stop the behaviour is to "turn off" the HID Compliant Pen in Device manager.  After this feature was "turned off", my touchpad (and remote mouse) cursor/pointer became completely stable and predictable again, but I'm no longer able to use the pen.

I've seen several posts about this - It seems like many have had this issue.

Seems like many people experienced this defective hardware.

[ub6424]

Hello @SpectreLaptop 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small alphanumeric letters.

best regards

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[SpectreLaptop]

13-ap0053DX

6kd36UA#ABA

[ub6424]

Hello @SpectreLaptop 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.45 Rev.A

12.8 MB

May 20, 2022

Download

(2) Update

HP Tilt Pen Driver (Windows 10 v1903)

1.0.0.8 Rev.A

1.4 MB

Aug 8, 2019

Download

HP Tilt Pen Firmware Update

FWRS5 Rev.A

70.1 MB

Dec 21, 2018

Download

Synaptics TouchPad Driver (Windows 10 v1909)

19.5.35.48 Rev.A

14.9 MB

Dec 25, 2019

Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.377 Rev.A

0.6 MB

Dec 23, 2019

Download

(3) Reboot and test again ...

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[SpectreLaptop]

Thanks for your help. 

I updated all those, but the problem still remains.

The mouse jumps to the far right of the screen, and turns into the icon, like when the Pen is in use.

I had to disable the "HID-Compliant Pen" again, in device manager, to get control back, of the mouse.

[ub6424]

Hello @SpectreLaptop 

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@SpectreLaptop wrote:

Thanks for your help. 

You're welcome

So you did this:

https://www.zebra.com/us/en/support-downloads/knowledge-articles/evm/How-to-enable-or-disable-touch-...

Please contact HP Support:

This sounds like a technical problem that the Pen has with the touchscreen.

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[SpectreLaptop]

Only for the pen,  not the touch screen.  

I can use the computer now,  just cannot use the pen. 

Must be a hardware defect.