4K Screen Issue - Black Lines

[mordawkubel]

I just got the i7 4k OLED version of the x360 last week. While the screen is nice, when you look close, you can see tiny black lines crisscrossing the screen. It looks like there is a thin layer overlayed on the the screen. It makes everything looks fuzzy, choppy and not as crisp as it should be. You can see it on photos, videos, etc. 

Anyone else experience this? It is annoying to a point where I may return the laptop. 

[Riddle_Decipher]

@mordawkubel Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

P.S: Welcome to HP Community 😉

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