4k @ 60hz HP Spectre x360 - 15-ch025nd

[MarkJ82]

Hi,

I have a problem with my HP Spectre. I can't seem to get the externally connected 4k monitor to work at 60hz. It can't seem to go above 30Hz. It's a brand new 4k Monitor (Philips Brilliance 328P) that supports 4k@60hz, the supplied HDMI cable is High Speed HDMI and the laptop seems to be using the Intel HD Graphics 630.

I believe it supports 4k@60hz however I can't seem to get it working. I have the monitor directly hooked up to my laptop (not using my Dock).

Any help would be appreciated!

Cheers,

Mark

[iomare · Accepted solution]

Hi Mark,

Taking a look at the manual of what I believe the 4k monitor is. On page 21 it says:

"HDMI 1.4/2.0 setting: The factory default setting is at HDMI 1.4, which supports most Blu-Ray/DVD players on the market. You can change the setting to HDMI 2.0, if your Blu-Ray/DVD player supports it.

Setting path: [OSD] / [Setup] / [HDMI] / [1.4, 2.0]"

https://www.download.p4c.philips.com/files/3/328p6vjeb_00/328p6vjeb_00_dfu_eng.pdf

Is there such a setting on the menu of the monitor?

Let me know,

David

[MarkJ82]

Hello David,

You saved me here... It wasn't on that spot but I've gone through the menu and found the option.

Didn't expect it there to be honest. Cheers mate!

Thanks

Mark