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‎08-22-2020 12:59 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Please help!

I have a HP ENVY x360 - 13-y023cl laptop that has a 4k display. Everytime I try to connect my laptop to a 4k TV using an HDMI cable it causes my computer to glitch out. The screen starts flickering/freezing up and eventually my laptop will crash and blue screen and have to restart. It only happens with 4k TVs/monitors, I have connected it to many 1080p TVs and it works just fine. Also the 4k TVs never receive any signal from my laptop. I've tried updating drivers but either I didn't all the right ones or it didn't help. I don't know what else to try.

 

Thank you!

1 REPLY 1

‎08-22-2020 03:40 PM

HP Recommended

@borthy12 

 

Please use

 

           https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Laptop-freezes-when-connecting-...

 

Regards.

BH
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