820 g1 Ubuntu: Screen artifacts

[keekoo]

I've done my hard quest and install Xubuntu 16.04 on Elitebook 820 g1, but I can't still use laptop, because of screen artifacts.

Screen colors become inverted and descreete or something like this. It appears unpredictably, stay for some minutes, then vanished, and repeats in some time. It doesn't happend, when I run under Windows 7. Only under linux. I know that Ubuntu linux kernel contains graphical drivers for all Intel graphics, so it should fit to my Intel® HD Graphics 4400 integrated on core i5 4200u. But somethin wrong here.

When I use external display, connected via D-Sub, artifacts appear on builtin display, but external display stays good at the same time.

When I take screenshot while artifacts on - there are no artifacts on screenshot image.

I've done OS updates twice: Xubuntu 16.04->Xubuntu 18.04->Xubuntu 18.04.2, so different kernels where tested, but problem is still not solved.

HP Elitebook 820 g1 is not my first laptop I use under Xubuntu, but the first one when I met problems like this.

Please, help me to solve the problem before I drown laptop in a sea of my tears)

Elitebook 820 g1 artifactsScreenshot while artifacts

[S3nior82]

hello Keekoo,
did you manage to solve this problem?

[keekoo]

Hi, S3nior82

No, this problem is still unresolved and I can't use my HP laptop under Linux. I've written to stackoverflow, Intel graphics for linux forum 01.org, now here. And there is silence everywhere.

[S3nior82]

I had your same problem until three days ago, but I finally solved by installing LinuxMX (very nice and functional operating system) I

Installation guide in Uefi mode: https://www.youtube.com/watch?v=rlKBIoHuHz0

however after the installation I noticed to have problems of tearing video and I solved following this guide in the intel section: https://www.maketecheasier.com/get-rid-screen-tearing-linux/

I can finally use a Debian distro.

However, HP 820 G1 works very well even with opensuse because the notebook is compliant for windows and opensuse.

[S3nior82]

Hi Keekoo,

sorry but unfortunately the problem of the artificial images came back the day after I wrote to you.

When the problem occurs I found the GTK crash on the system logs (Kit for the operation of the graphic manager)

Now I'm trying with Kubuntu kche using KDE Plasma.

I will wait a week of using my notebook and let you know the outcome.

[keekoo]

Thnx a lot for you suggestion! I've try to install LinuxMX 18 on my HP 820 g1, as you said, but it gave me the same result: after some time while I was working in terminal, artifacts came again:

I'll try openSUSE, if you say, it's compliant for my laptop. I thought about Red Hat family linux, but I'm not one of it) But I promise, I'll try)

[keekoo]

Hi, S3nior82!

I've tested my HP 820 g1 with Kubuntu and I've got same result. Artifacts show themselves within first run in 10..15min.

Now I've tested OpenSUSE Leap 15 64-bit:

It's not ok too( Is here anybody of HP support team? Or this forum is just for customers?

[S3nior82]

Hi keekoo,

unfortunately I can't understand where the problem is. I too am now using open suse.

[S3nior82]

Hello,

I found your post on this address: https://forum.manjaro.org/t/hp-elitebook-820-g1-screen-artifacts/84162/10

Let me know if the solution they gave you works please.

However I have been using open suse for ten days and I have no problem, I have read that you have encountered problems.

[keekoo]

Thx a lot, S3nior82! I will try this cure on myself)