A Black Blob on screen and lines

[freddyj78]

I have a black blob and lines through the top of my screen and would like to get it repaired under warrenty 

[Kuroi_Kenshi]

Hi @freddyj78,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Warranty Status:

• First, ensure your HP Notebook is still under warranty. You can check the warranty status by visiting the HP Warranty Check page: HP Warranty Check.

Prepare Necessary Information:

• Before contacting support, have the following information ready:
  • Product name and serial number (usually found on the bottom of the laptop).
  • Description of the issue and any troubleshooting steps you've already tried.

Service and Repair Options:

• HP Support will provide options for service or repair under warranty. This may include sending your device for repair or scheduling a service appointment.

Follow HP's Instructions:

• Follow any instructions provided by HP regarding how to send in your notebook for repair or service.

Data Backup:

• It's advisable to back up your data before sending your laptop for repair to prevent any loss during the repair process.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,