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HP Recommended
HP Pavilion x360 Convertible Laptop PC 14m-dw1013dx
Microsoft Windows 11

I have a 2 part to my question, just to clarify why I am here.

First I was wondering if it's possible to add ADP after my warranty is up? I registered my product February 19, 2021 and warranty expired on February 18, 2022. I thought I saw something about being able to add it up until 12 months after the warranty is expired, but I was hoping there was something more to do.

The second part of my question is more of a statement/question. I cracked my screen, unfortunately, and this is why I would like to add ADP to my product in hopes of getting it fixed. I f I cannot do that, I was unable to find the part on the hp website nor did I see it on any alternative website besides one that wanted over $300 for the part and it don't even look like the complete part just the insert without the glass. Is there a cheaper source or am I looking in the wrong places? Most places that offer parts and repairs have a way to communicate without having to subscribe or prepaid for support. If I have to pay that much for a display, thats half the cost of the laptop and I might as well replace it entirely at this rate.

Thank you for anyone who has a remedy for my issues at the moment.

1 REPLY 1
HP Recommended

Hi @Melissa147,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are looking to extend the warranty on your Laptop.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.