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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- AFTER UPDATE TO 24H2 I LOST USE OF TOUCHSCREEN

Create an account on the HP Community to personalize your profile and ask a question
03-04-2025 01:41 PM
BEFORE YOU ASK ME, I ALREADY WENT INTO DEVICE MANAGER AND MY HID AND THE TOUCHSCREEN THAT USED TO BE THERE IS NO LONGER THERE! I NEED TO DOWNLOAD FROM HP, THE DRIVER FOR MY TOUCHSCREEN TO BE BACK AS IT WAS. I AM PARTIALLY DISABLED AND I DEPEND ON TOUCHSCREEN FOR 80% OF MY COMPUTER USE! THANKS.
Edition Windows 11 Home
Version 24H2
Installed on 12/13/2024
OS build 26100.3194
Experience Windows Feature Experience Pack 1000.26100.48.0
Device name LINCOLN
Processor 13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID 3CA51EB9-6E3C-4517-8ECF-0905751A9832
Product ID 00342-22275-54154-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
03-16-2025 09:41 AM
IT SAYS MIRACAST IS AVAILABLE BUT I STILL CAN'T CAST FROM LAPTOP OR MY PHONE! IS THERE NO ONE AT HP THAT CAN GIVE ME AN ANSWER WHY? IT IS STILL NOT LISTED UNDER HID IN DEVICE MANAGER!
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP <-----------
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.7
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.3323 64bit Unicode