AMD Graphics Driver gives BSOD in Windows 10 (1903)

[Diemsa]

Hello,

Recently, I installed the latest BIOS Update version F. 51 to get support of Windows 10 (1903).

But after I installed the BIOS, any graphics drivers give me a blue screen. I did many clean-install with DDU and install any graphic drivers in HP support and some version of drivers from AMD drivers website, but nothing works. Those graphics drivers still give me blue screen.

anybody can help? thanks!

My laptop spec: AMD 12-9720p (Bristol Ridge) + Graphics R7 M340/535DX

[The_Fossette]

@Diemsa,

Welcome to the HP Support Community!

I recommend you download and install the graphics driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96696.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Diemsa]

Thanks for your replies,

I have downloaded and installed that driver version but it's still doesn't work. My laptop got crash while installing the drivers and I should uninstall it with ddu.

Do you have any other solutions?

Or should I downgrade my os?

[The_Fossette]

@Diemsa,

I recommend you perform a reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Diemsa]

@the_fosette

Thanks for the fast reply,

I did several system reset.

But it doesn't fix anything, I still get bsod while installing or after installed the "crashed" driver.

But I found the way to keep using my laptop after installing the driver by disable AMD Radeon TM M340 from device manager and stick to use R7 Graphics driver only.

But sure, it doesn't give me the full potential of the graphic system.

Do you have any solutions?

Thanks.

[The_Fossette]

@Diemsa,

I recommend you download and install HP support assistant from the below link and it will automatically detect and install all the latest drivers available for your computer.

Here is how it is done.

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Diemsa]

I did install some of driver updates software, including hp support solutions. But every times the software try installing the graphic drivers, my laptop crashed.

Any other solutions?

Thanks

[The_Fossette]

@Diemsa,

I recommend you downgrade the OS to the previous version of Windows and check.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!