AMD RADEON R5 M430 GRAPHICS DRIVER FOR WINDOWS 7 64 BIt

[HEMANGA]

Hi

I couldn't find the graphics driver (AMD radeon R5 M430) for HP 15 AY503TX (windows 7 64 bit) from hp site. I tried installing the driver from another site. It shows  error msg  and the driver was not successfully installed. I have tried installing multiple times and the results are same. Kindly help me to install the appropriate driver.

Thanks

[DavidSMP]

Hi @HEMANGA,

Thanks for taking an interest in the HP community. A very good day to you.  I reviewed the post regarding not able to find a display driver for AMD graphics card.I will be glad to assist you with this.

Superb description and excellent diagnosis of the issue before posting. Kudos to you on that score.  You are a valued HP customer and I take it as a privilege to share this platform with you.

For better clarity and to assist you better, I would require more information regarding this.

• What is the exact error message that you get?
• What is the reason for installing or updating the graphics card?
• What option do you see in device manager for display adapter?

If it is intel display drivers that are listed, then this computer may not have AMD graphics card installed on it.

If AMD is listed then these links should do the trick for you.

For a start, please try to install the graphics card driver from recovery manager from this link: http://support.hp.com/us-en/document/c01868333

If this does not do the trick, please try this link: http://support.amd.com/en-us/download/auto-detect-tool

This tool detects the operating system and the graphics card and installs the driver automatically.

Finally, if nothing works, please try links mentioned in this post by an HP expert: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/AMD-RADEON-R5-M430-GRAPHICS-DRIVER-FO...

.Also update the bios and chipset drivers from this link: https://support.hp.com/us-en/drivers/selfservice/hp-15-ay500-notebook-pc-series/12229013/model/13673... please select the operating system and follow the on-screen instructions.

Please keep me posted. I will keep a watch for your reply. Please perform all the steps diligently and patiently and that could do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[HEMANGA]

actually my Video Controller driver driver not installing which i have downloaded from HP site. whenever i try to install the driver after finishing the installation i got the error messsage "This programe might not have installed correctly". and  in  device manager the potion "this driver for this device are not installed"  see for display adapter, sometime error  Code 28 or sometime its different.

reason for installing or updating the graphics card : actually i like to install some video editing software, its installed sucseffuly but when i try to run the programme the message "............. Application has stopped working". ........i think it is due to the graphic card driver....

[DavidSMP]

Hi @HEMANGA,

I reviewed the post comprehensively. Brilliant troubleshooting and you've done a commendable job to try and resolve the issue.

Please follow these steps correctly. It is very important.

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphic drivers from this link This should do the trick for you. 🙂 Please select the correct operating system before doing it.

If it does not work, then please run hardware diagnostics from this link Please run the complete component tests from the "UEFI Component Tests" and if any component fails, please make a note of the failure code. If a component fails then the computer has faulty hardware and needs to be serviced.Please ensure to run video diagnostics completely.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[HEMANGA]

I am not able to upgrade BIOS......got message  "This BIOS update is blocked on this device" .... please help me out....

[Rainbow23]

@HEMANGA,

Thank you for your reply, I'll be more than glad to help you.

I understand that you are unable to update the BIOS and  get an error "This BIOS update is blocked on this device"

I recommend you to run HP Support Assistant to update all the drivers on your computer including BIOS. Click Here to run HP Support Assistant.

Have you been able to run a system test on your computer as suggested in the previous post? Please share the test results.

Are you able to enter the BIOS? If so please do a BIOS defaults.

You have a good day ahead.

[HEMANGA]

NO im not able to run HP System test.....i can able to enter BIOS..... i have done evereathing u have suggested ..... but nothing work,....

BUt when i run HP support assistend it detect driver install the driver but but it not work propoerly..

[DavidSMP]

Hi @HEMANGA,

It looks like the graphics card may not be working properly as it is video tests is not working correctly under component check.

Please backup all your files and perform a system recovery to factory settings to isolate all hardware issues. from this link and follow the option "Steps to follow for Recovery from the startup screen (during system boot) OR when unable to boot to login in screen" or the most relevant option that best fits your situation.

If it still does not work, please contact Hp phone support for further assistance or a local technician to get the issue corrected. It may be a graphics card or Operating system issue.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please note if the unit is out of warranty by a long time say more than 3 years, then the product would be retired and parts for it will not be supplied to HP by our vendors and you will need to contact a local technician to get the computer serviced.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂