AMD Radeon 6770M Drivers Problem In Windows 10 Enterprise Update

[majid1365]

I have a big problem with AMD Radeon 6770m in my HP 6199ee. after updating windows and exactly after installing driver for 6770m screen is goong to be black and freez and i have to shut down pc from holding power button. and after restart we face with the same problem, then i must restore to previous. i am sure for solving this problem i must disable windows update or disable AMD drivers.

Please help me how to solve this problem with my laptop

Thanks In Advance

[Jeet_singh]

@majid1365,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are receiving the error code 43 after installing the graphics drivers, don't worry I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you installed a retail copy of Windows or OEM version?

Have you tried to update the drivers either using Windows update or using HP Support Assistant.

Have you tried to run a test on the video card from F2?

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest here is to download and install the latest display drivers from the manufacturer's website.

I would recommend you go ahead and download and install AMD detect tool  -Click here

Once you have downloaded the AMD detect tool on your PC, please go ahead and uninstall thee display drivers from Device manager.

Once done, restart the computer and then double click on the AMD detect file which you have saved and click on Run, follow the procedure to install the display drivers.

Once done, restart the computer and check how it goes.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[majid1365]

Dear Jeet_Singh

Good day

my windows is not OEM i am using windows 10 enterprise. the original windows on my laptop was Win 7 home premium.

i did update with both windows update and AMD but it was unusefull.

i also update from HP support assis and always face with massage there is no update.

also i did a hardware test and it takes long time and passed.

i did also hardware reset as you explain.

i install driver from AMD link you put and during installation the same problem happened.

as i read in network also other people have the same problem with notebooks thay have switchable graphics and they say that it comes from intel hd 3000 but really i am confused about this and really don't know how to solve it.

[Jeet_singh]

@majid1365,

It's great to have you back and your patience is greatly appreciated.

After reviewing your post thoroughly, I see that you have installed a retail copy of Windows, 

I did go through the Software and driver download page on HP support site, and found that there are no drivers available for Windows 10 and this could be one of the reason why you are having issue.

In this scenario, you would need to rely on generic Windows update or the other alternate option would be to revert back to the original Operating system that was shipped with the PC.

I would suggest you go through this support document for - HP PCs - Obtaining PC Recovery USB Drives or Discs

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[majid1365]

Daer Jeet_singh

you are right but consider now is about 2 years that i updated from win7 to win 10 and didn't have any problem. only during this new updates i face with this problem and if you see internet for so many others exist same proble.

for recovery i have recovery media but really i don't like to go back to win 7.

thanks in advance

Majid Nikpour

[Jeet_singh]

@majid1365,

Thanks for the update,

As you have mentioned in your post that it all started after the update, so in this scenario, I would suggest before you go ahead and perform a system recovery.

You can try to do a system restore to a previous date where it was all working fine,

To know more about system restore, please follow this link: HP PCs - Using Microsoft System Restore (Windows 10, 😎

Let me know how it goes for further assistance

Take care now and do have a fabulous week ahead. 🙂
Regards,