AMD Radeon HD 8610G + AMD Radeon R7 M260

[Pashkar]

Laptop won't use dedicated graphics card (Radeon R7 m260)

02-07-2016 12:42 AM

Product Name: HP Pavilion 17-f100nr

Operating System: Microsoft Windows 10 (64-bit)

I have a laptop HP Pavilion 17-f100nr:

AMD A10-5745M with AMD Radeon HD 8610G 768MB integrated graphics card
AMD Radeon R7 M260 2GB (dedicated graphics card)
8 GB RAM
Windows 10 64 bit

The problem is that the laptop refuses to make any use of the R7 m260... for video games and everything, it's always using the integrated HD 8610G.

The laptop detects the R7 card, as it is shown in the device manager, as well as a 'linked card' on the CCC and on other programs like AMD System Monitor. But the card simply doesn't do it's job, it doesn't start working. I've used the AMD System Monitor to check if it had any activity, and it's always 0.

I have read many other posts on the internet about people with the same problem, and I've tried every solution that people suggested, without any luck:

- I have used the Catalyst Control Center to control the Switchable Graphics and set my games to high performance. This should make the R7 be the main graphics card for that videogame, but it doesn't work. There's also a switchable graphics monitor in the CCC, I activate it to see what card is being used when playing a game, but even the monitor doesn't work! it doesn't show the game's .exe.

- I've tried like 4 different drivers for the graphics card, the newest, the beta drivers, the latest from the HP website for my laptop's model, and an older version. Still, the R7 doesn't show any activity anywhere. Every time I changed drivers, I used the Removal Tool (Display Driver Uninstaller) to remove everything completely before the new installation.

- I have also set my laptop to use a high performance profile of settings on the battery section, as I read this could affect whether the computer will use one card or the other, but no change.

Why isn't my laptop making use of the R7 m260?

[FlashRam1714]

Hello @Pashkar,

Welcome to the HP Forums!

I have read your post and understand that your HP Pavilion 17-f100nr is not using the AMD Radeon R7 M260 Graphics. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in these documents:

1. HP Notebook PCs - Resolving Video Graphics Issues

2. HP Notebook PCs - Overview of Switchable Graphics or Dual GPUs

3. HP Notebook PCs - Switchable Graphics on Notebooks Configured with Dual AMD GPUs

If the document did not help you resolve the issue, try restoring the BIOS and then check for Windows updates.

Thank you, I look forward to your response with the outcome.

If this post has helped you, feel free to click the thumbs up!

[Pashkar]

Unfortunately it did not help me. But I noticed that there was a problem after reinstalling windows. On the factory version of windows, both videocards worked. But I can not return to original version.

[FlashRam1714]

Hello @Pashkar,

Thank you for the reply!

What happened when you tired to restore the BIOS?

Here is a helpful post from @JustAfix from another thread in the HP Forums.

ProblemSwitchables any ATI Graphics [Fixed] Solution, Solved, Complete Solution,

Thank you, I look forward to your response.

If this post has helped you, feel free to click the thumbs up!

[Adnanahmed]

I have the same problem but in the switchable graphics menu how do i change the primary and secondary graphic cards!!