• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-17-2026 02:55 AM

HP Recommended

After reinstalling Windows 11 and updating the BIOS on my HP ZBook 14u G5 Mobile Workstation, the dedicated GPU (AMD Radeon Pro WX 3100) is no longer detected by the system.

Only Intel UHD Graphics is visible in Device Manager and system tools. The AMD Radeon Pro WX 3100 does not appear in BIOS information, Device Manager, or any hardware detection utilities.

The GPU was working normally before the BIOS update/reflash and Windows reinstall.

I need help confirming whether this is related to a BIOS regression, configuration issue, or possible hardware failure, and whether a specific BIOS version is required to restore proper detection of the AMD GPU.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.