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‎08-13-2022 12:34 PM

HP Recommended
Product: HP ZBook 15u G5 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

For some reason, in Device manager, my AMD Radeon Pro WX 3100 keeps becoming disabled.

 

This Notebook has Intel UHD 620 integrated graphics and the AMD Radeon Pro WX 3100 and it's supposed to switch between them but the AMD seems to be just disabled now.

 

I tried the OEM HP AMD Drivers, I tried the AMD Driver Removal Tool, I tried the recommended drivers from the AMD site but I just cannot get this to work.

I get this event "Device PCI\VEN_1002&DEV_6985&SUBSYS_83B5103C&REV_00\4&7491953&0&00E0 had a problem starting."

 

Any help would be greatly appreciated. 

Category:
1 REPLY 1

‎08-13-2022 01:03 PM

HP Recommended

Hello @Mstolarchuk 

Sorry to hear that you are having problems ... I would like to help you.

Before you do anything else please ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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