AMD Radeon R5 M330 DRIVER is not working!

[Cordelian]

Hello.

I bought a [HP Notebook-15-ac {P.N: N1K67EA#ABV}] on January 2016, later I noticed that it had AMD Radeon Graphics driver chip (I didn't have much knowledge in laptops, etc) but I couldn't find it in the "Display Adapter Properties" so I downloaded it from HP Drivers by entering my laptop's model number then after that it only showed up the Catalyst Control Center (I don't know if thats the AMD graphics or is it just a control center for switching from intel to amd), I tried playing games after switching the graphics from the control center, but still, the screen lags as well as it does while am using intel graphics, so I asked my friend out for help and he told me to download the amd graphics card from this website [http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064] so I did as he told me and when I finished setting up both this one and the one from HP Drivers, I got this message [http://prntscr.com/ei00jd] and also when I checked out my AMD graphics card from [programme: Speecy64] the AMD graphics card temperature was like this>[http://prntscr.com/ei03b0] so it means its not even activated on the laptop.
Thanks in advance.

[Dvortex]

Hello, @Cordelian - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues while using the switchable graphics on your notebook. I will definitely try to help you find a solution 🙂

First off, run the AMD & Intel driver update utility to make sure all the components in your notebook is updated. Go to http://hp.care/2cu1nVG and download and run the AMD driver auto detect tool to automatically download and update the AMD components.

Once done, go to http://hp.care/2cu13pK to download and run the Intel driver update utility. Restart the PC once done.

Now, you can try using the switchable graphics on your notebook. I found a wonderful document which will help you in getting this done. Go to http://hp.care/2c5vC3g and follow the steps mentioned.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Scully64]

I see that many other people are having this problem with this card.  I've spent over two hours with customer service trying to get this straigthened out. I've spent a dozen hours at least working on this. Your "solutions" don't fix anything. The telephone help consists of disabling the video card. I won't ever buy another HP product because the support on this is completely lacking. Never again.

[Scully64]

I was able to fix this problem via a factory reset. I disabled the hp assistant to stop it loading a bad video card driver. No problems since.

[Abinav3576]

Man it's worked... I find ths as the best solution for radeon m5 330 graphics

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@Dvortex wrote:

Hello, @Cordelian - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues while using the switchable graphics on your notebook. I will definitely try to help you find a solution 🙂

First off, run the AMD & Intel driver update utility to make sure all the components in your notebook is updated. Go to http://hp.care/2cu1nVG and download and run the AMD driver auto detect tool to automatically download and update the AMD components.

Once done, go to http://hp.care/2cu13pK to download and run the Intel driver update utility. Restart the PC once done.

Now, you can try using the switchable graphics on your notebook. I found a wonderful document which will help you in getting this done. Go to http://hp.care/2c5vC3g and follow the steps mentioned.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

---

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@Dvortex wrote:

Hello, @Cordelian - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues while using the switchable graphics on your notebook. I will definitely try to help you find a solution 🙂

First off, run the AMD & Intel driver update utility to make sure all the components in your notebook is updated. Go to http://hp.care/2cu1nVG and download and run the AMD driver auto detect tool to automatically download and update the AMD components.

Once done, go to http://hp.care/2cu13pK to download and run the Intel driver update utility. Restart the PC once done.

Now, you can try using the switchable graphics on your notebook. I found a wonderful document which will help you in getting this done. Go to http://hp.care/2c5vC3g and follow the steps mentioned.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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