• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-31-2020 05:58 PM

HP Recommended
Product: HP Notebook - 14-cm0104au
Operating System: Microsoft Windows 10 (64-bit)

I am getting a trouble for my new laptop, it keeps crashing after I update the display driver (AMD Radeon Vega 3) . Anyone experiencing like this? What are your solutions for this?

 

What I do for now is:

- Turn off the automatic updates

- Use the default display Driver

 

Specifications of (HP Notebook - 14-cm0104au):

- Windows 10 64 bit (I use my own installer because the default installed OS is not good and buggy)

- AMD Ryzen 3 2.5GHz (4cpus)

- 1 TB HDD

- 4 GB ram

- AMD Radeon Vega 3 (this is the problem)

 

I purchase the laptop online, due to this pandemic I can't return this laptop to the online seller (manufacturer) because they keep telling me that the physical store is closed and now they are not responding to my problem. 

 

Hope you can help me to solve my problem. 

 

Thank you,

Laurince Portacio
1 REPLY 1

‎09-03-2020 03:02 PM

HP Recommended

@Laurince

 

Welcome to the HP Support Community.

 

Request you to download the install the driver from the HP Support website.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.