AMD drivers errors

[A1ex_H]

Hi All,

I have had this strange AMD Radeon driver and software issue on my laptop for years now. Occasionally I will try to open the AMD Radeon Software app but get this error message: "Radeon Software and Driver versions do not match. Please try again after updating to the latest version(s)." Then the application will refuse to open , so I uninstall all the drivers and apps and reinstall. It fixes the issue somewhat for about a month, but it comes back after then.

Something else I have noticed is that it recognizes the GPU as a completely different model than what I have (In Task Manager too) right after reinstalling everything. Goes back to correct model in task manager after the drivers break.

Has Been an issue in windows 10 and 11 and even after an ssd upgrade.

Any Ideas how to fix this? 

Thanks

[ub6424]

Hello @A1ex_H 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[A1ex_H]

Hi @Ub6424,

Here are some screenshots per your request:

Hope this is what you needed,

 Thanks!

-Alex

[ub6424]

Hello @A1ex_H 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.67 Rev.A

44.2 MB

Nov 3, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[A1ex_H]

Hey @Ub6424

I wasnt aware that a new BIOS firmware had been released recently.

Unfortunately I wont be able to install this update for now because my laptops CPU fan seems to have died, so I wont be able to use it or update it. It hits 86*c just from opening settings. I will report back when I find and install a replacement heat sync and fan assembly and install the updates. 

Really bad timing!!

[ub6424]

Hello @A1ex_H 

(1) Fan

 HP spare part number: 

L22529-001

Fan

--->>> Maintenance and Service Guide

Page 55 Component replacement procedures

Heat sink assembly

Page 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Page 57 Component replacement procedures
Paeg 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Page 59 Component replacement procedures

(2) Where to buy ?

HP Partsurfer or HP Parts Store: ( Parts possibly not available )

https://partsurfer.hp.com

https://parts.hp.com/hppartsIGSO/Search_Results.aspx

or 

Search on aftermarket ( ebay, aliexpress, amazon,  newegg ... ) and catch genuine or compatible part.

Please pay attention to HP spare part number and specification !

Good luck

Kind regards