AMD error AMD Radeon HD 6300m driver / Catalyst software? Need my DUAL MONITORS TO WORK

[pairski]

I paraphrased from an archived post. Same problem. This is an older laptop and so the graphics card/s are also older. I just upgraded to Windows 10 from Windows 7. In 7, I could use dual monitors with the second being an extension of the other. After upgrading to Windows 10, the second monitor, a desktop flat screen monitor is not detected. Everything that is on the laptop screen is exact on the second screen. It workd in Windows 7 just fine.

Graphics = AMD Radeon HD 6300m series and

ATI Mobility Radeon HD 4200 series

The 6300m had the little yellow triangle on it after I was through upgrading. I went to AMD seeking help to get the dual screen setup correctly with the secondary as extended of the laptop screen. So far, nothing I have done has made it work correctly. I get an error message that says something like.... "No AMD graphics driver is installed or the AMD driver is not functioning properly. Please install the appropriate driver for your AMD hardware.?

I have contacted the AMD site & they put it back on HP. I wonder if there is some kind of workaround or an appropriate driver that would work.

Thanks,

Jon (Sherry orig. post)

[The_Fossette]

@pairski,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of your computer and see that there are no drivers available for Windows 10 for your computer. I recommend you download and install the driver from the below link and run in compatibility mode and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp50501-51000/sp50599.exe

If you continue to face the issue, I recommend you follow the below steps.

To resolve this issue, download the driver from Windows Updates or manually check for driver updates in Device Manager.

To update the driver with Windows Update:

1. Connect the computer to the internet.
2. Click on Start.
3. Select Settings.
4. Select Update & security.
5. Select Windows Updates.
6. Select Check for updates.
7. Windows Update will download and install the drivers automatically.

To update the driver in Device Manager:

1. Open Device Manager.
2. Locate the AMD VGA device.
3. Right click on the AMD VGA device.
4. Select Update Driver Software.
5. Follow the on onscreen instructions to update the driver.
6. Close Device Manager when the driver update is complete.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!