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HP Recommended
HP ProBook 4530s
Microsoft Windows 7 (64-bit)

Previously I had windows 7 professional OS on my laptop and the other day I was causually using my laptop and the laptop shutdown by itself without any warning. When I started it, it prompted me to install windows as it got corrupted. I took it to my local computer repair shop and they repaired it and installed windows 7 ultimate as they didn't had win7 professional. Afer the windows booted up I noticed that the graphics were little off so I checked my drivers and there was a yellow exclamation sign below the AMD graphic driver. I updated my AMD driver and restarted my laptop but it never got past the "starting windows" screen even after 2 hours. so I booted up my laptop in safe mode and disabled my amd graphic driver and my laptop started normally again. After this I tried different driver updating softwares but the results were same. Sometimes it has a black screen with an underscore blinking at the top left of the screen forever and sometimes it would never get past the starting windows screen. My laptop only boots up correctly after disabling the AMD driver in safe mode. I also tried AMD updating software and while it tries to detect my graphic card it shows error code-182. I'm currenly running on basic intel graphic for a year and half as I couldn't find any solution.I hope someone out there has the answer.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Wallinggod 

Sorry, but I don't have very good news for you ...

 

Your PC was licensed for Win7 OEM version, NOT Win7 Ultimate.  The repair shop installed a version NOT licensed for your PC.

 

Also, your original version had video drivers preloaded from HP; the version that the repair shop installed did NOT.

 

The repair shop should NOT have done what they did!

 

To complicate matters, HP no longer supplies Recovery Media for Win7; so there is no way to get this from HP.

 

Since HP no longer provides Recovery Media for your model, another site you should check is: http://www.computersurgeons.com/

IF they have that, you need to purchase it and use it to do a complete reinstall of your PC.

 



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@Wallinggod 

Sorry, but I don't have very good news for you ...

 

Your PC was licensed for Win7 OEM version, NOT Win7 Ultimate.  The repair shop installed a version NOT licensed for your PC.

 

Also, your original version had video drivers preloaded from HP; the version that the repair shop installed did NOT.

 

The repair shop should NOT have done what they did!

 

To complicate matters, HP no longer supplies Recovery Media for Win7; so there is no way to get this from HP.

 

Since HP no longer provides Recovery Media for your model, another site you should check is: http://www.computersurgeons.com/

IF they have that, you need to purchase it and use it to do a complete reinstall of your PC.

 



I am a volunteer and I do not work for, nor represent, HP
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