-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- AMD problem
Create an account on the HP Community to personalize your profile and ask a question
06-22-2018 10:23 AM
Hi
i have problem with my AMD VIDEO CARD ((dv6 win7 64 bit ))
all drivers are installed but it does not work ...as pictures
Thanks
Solved! Go to Solution.
Accepted Solutions
06-22-2018 03:58 PM
It's not a video card -- as laptops do not use cards.
Instead, your laptop is equipped with two different video chips. The Intel works most of the time, by default; but when the video demands exceed a certain threshold, the video automatically switches over to the AMD chip.
Sorry, but there is no way for you to control it -- and the only way to know it is working is, when you are running a game that demands more video power, the video performance is better than with the Intel chip.
There may be a way to disable the AMD chip in the BIOS, but since the Intel is the default, there is usually no way to disable that.
I am a volunteer and I do not work for, nor represent, HP
06-22-2018 12:39 PM
You have what is known as Switchable Graphics -- and the AMD video processor does not kick in until the video demands are sufficent to cause it to do that.
Sorry, but there is no way to FORCE it to kick in, simply to satisfy a check box on a video game.
I am a volunteer and I do not work for, nor represent, HP
06-22-2018 03:58 PM
It's not a video card -- as laptops do not use cards.
Instead, your laptop is equipped with two different video chips. The Intel works most of the time, by default; but when the video demands exceed a certain threshold, the video automatically switches over to the AMD chip.
Sorry, but there is no way for you to control it -- and the only way to know it is working is, when you are running a game that demands more video power, the video performance is better than with the Intel chip.
There may be a way to disable the AMD chip in the BIOS, but since the Intel is the default, there is usually no way to disable that.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community