• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-05-2019 08:10 AM

HP Recommended
Product: HP Envy x360 convertible ag0xxx
Operating System: Microsoft Windows 10 (64-bit)

When i update the amd drivers on this new laptop it gets so far through the installation process and BSOD come up with wdf_violation stop code driver AMDSFHKMDF.SYS the system then starts bootlooping with the same error. The only way to remedy this by command line in recovery mode by renaming the driver AMDSFHKMDF.SYS.old in windows/system32/drivers. i am now unable to update the drivers on my system until a fix for this is made availiable.

28 people had the same question
2 REPLIES 2

‎09-05-2019 10:59 AM

HP Recommended

It turned out the hp software was downloading old drivers for windows 10 version 1707 when my version was 1903. After manually downloading the right drivers and installing them everything is fine.

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-07-2019 05:49 PM

HP Recommended

@JulieGuk

Thank you for posting on the HP Support Community.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.