ATI Mobility Radeon Premium Graphics driver for HP Pavilion dv6 Product number WZ563PA#ACJ

[realimages]

Greetings All,

I have

HP Pavilion dv6, Product Number WZ563PA#ACJ

Intel Core i5CPU   M450 @2.40GHz

System Memory: 4GB

slot 1: 2GB Hynix 1067MHz

slot 2: 2GB Hynix 1067MHz

System Board: 144A 65.38

System Bios: F.29 - 11/07/2011 ( 048E100000242B10000020000 )

Video:

the HP Support Assistant reports the following:

Graphic Device  1: Intel HD Graphics

Version: 8.771.1.0 (09-09-2010)

But on the case of the laptop it is written:

ATI Mobility Radeon Premium (something more after that, but is illegible now)

So I run the HP System Information and then it gives the following : 

Name Intel(R) HD Graphics
PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_144A103C&REV_02\3&11583659&0&10
Adapter Type Intel(R) HD Graphics (Core i5), ATI Technologies Inc. compatible
Adapter Description Intel(R) HD Graphics
Adapter RAM 1.68 GB (1,806,622,720 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version 8.771.1.0
INF File oem53.inf (iILKM1_PROXY section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xB0000000-0xB03FFFFF
Memory Address 0xA0000000-0xFEAFFFFF
I/O Port 0x00004050-0x00004057
IRQ Channel IRQ 10
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6143, 272.50 KB (279,040 bytes), 09-09-2010 17:52)

Windows 7 Home Premium

My Laptop suddenly started giving a 'hang' when starting. so I went to the safe mode and disabled the video driver and then it started working. As the label is illegible to read, I am having difficulty in identifying the 'Number' of the  ATI Mobility Radeon. The AMD site has a software to install and detect the card, but it is reporting that no ATI card found. So I have to disable ATI (Catalyst) and Intel drivers to get my laptop to start.

Kindly tell me how to get back my video graphics drivers so that I can use my laptop efficiently in photoshop and dual monitor.

Thanks in advance

[Paul_Tikkanen]

Hi:

It appears from what you wrote, that the AMD graphics chip has overheated over the course of time, and has become damaged.

That is why the graphics driver won't install.

Time to replace your notebook.

It would be throwing good money after bad, paying  to replace the motherboard on an 11 year old notebook.

[realimages]

Paul, your advise is really good. Unfortunately its time where my economic conditions do not afford me a new one. So I am running the show, as one can say. Any solutions to overheating may save further damages to the laptop. Also if there is a way I can identify the exact ATI Radeon card that my laptop may be having so that I can try download the appropriate driver ? Thanks

[Paul_Tikkanen · Accepted solution]

You're very welcome;

Your PC has the switchable graphics configuration...AMD HD 5650/Intel HD.

You would need this driver, which will install both the Intel and AMD graphics adapters.

You will have to use Internet Explorer to download the file, which means you will have to log into the Forum using Internet Explorer instead of Edge.

ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50640.exe

Unfortunately, it's not going to do you a bit of good since the AMD chip has burnt out, and the GPU has disappeared from the device manager.

The driver won't install because it won't be able to find the AMD graphics adapter.

[realimages]

Sending the link and the explanation was very generous of you! Thank You! 

I downloaded and installed the driver, - the laptop stopped / hanged upon starting after downloading the driver, so I disabled the Intel Video in the Device Manager in safe mode, after which the laptop started working again.

Taking hints from your replies, I got my laptop serviced for Fan cleaning, thermal pastes etc. and I find that heating has reduced considerably! 

Thank you once again!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance and happy to read that your notebook is running better now.