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‎09-18-2020 03:57 AM

HP Recommended
Product: DESKTOP-D7D787G
Operating System: Microsoft Windows 10 (64-bit)

Here is a black dot on my laptop screen.. how can I remove it? And how can I update graphics driver? If I update graphics driver will it remove?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2020 03:28 PM

HP Recommended

@DESKTOP-D7D787G

 

Welcome to the HP Support Community.

 

Please help us with the correct product number/model number. Is this dot also visible in the BIOS screen?:

 

Tapping the ESC key at the beginning of the HP welcome screen is supposed to get you to the menu of options. Then select the F10 option to access the BIOS.

 

Let us know.

 

Thanks 🙂

 

 


I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-20-2020 03:28 PM

HP Recommended

@DESKTOP-D7D787G

 

Welcome to the HP Support Community.

 

Please help us with the correct product number/model number. Is this dot also visible in the BIOS screen?:

 

Tapping the ESC key at the beginning of the HP welcome screen is supposed to get you to the menu of options. Then select the F10 option to access the BIOS.

 

Let us know.

 

Thanks 🙂

 

 


I am an HP Employee

Was this reply helpful? Yes No
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