• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-12-2016 08:03 AM

HP Recommended
Product: Pavilion dv7 notebook
Operating System: Microsoft Windows 7 (64-bit)

Scroll bar on mouse quit working.  I tried to update the driver on HP page.  It gave me an error and told me to uninstall the current program.  Now I don't have a program listed for Synaptics let alone a driver update.  Mouse moves horizontally and vertically but no scroll capability  

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2016 09:01 AM

HP Recommended

Hi:

 

See if the driver directly from Synaptics works for you...3rd one on the list.

 

http://www.synaptics.com/resources

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-12-2016 09:01 AM

HP Recommended

Hi:

 

See if the driver directly from Synaptics works for you...3rd one on the list.

 

http://www.synaptics.com/resources

Was this reply helpful? Yes No

‎06-12-2016 09:41 AM

HP Recommended

Tried twice to install it but message "Install failed."

Was this reply helpful? Yes No

‎06-12-2016 10:21 AM

HP Recommended

On third try it worked!  Thank you.

Was this reply helpful? Yes No

‎06-12-2016 10:44 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.