Active Pen Not Working

[NicU21]

Hello,

So a few weeks ago the HP Active Pen that came with my laptop began to have issues, so I replaced the battery and it worked perfectly for about 1 day. Afterwards it completely stopped working. the touchscreen features on my laptop works perfectly fine with my finger but doesn't even register that I am using an Active Pen. I have tried numerous times to change the batteries, check for updates, etc; but nothing is working. Can someone please help me getting the pen working again!

[TEJ1602 · Accepted solution]

@NicU21, Welcome to HP Support Community!

I appreciate you trying the troubleshooting steps. 

Let's try these steps -

Step 1 Run Windows Updates troubleshooter -

Click on this link to run the troubleshooter. 

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, try the next step.

Step 4 Re-install the touchscreen drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

Step 5 Configure the pen input -

1) In Windows, search for and open Calibrate the screen for pen and touch input.
2) On the Display tab, click Setup.

3) Click Pen input
4) Follow the on-screen directions and check if this helps you fix the issue.

Hope this helps! Keep me posted.

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