Active pen issue

[gabriele95]

Hello,

I've bought a Pavilion x360 Convertible 14-cd0xxx one month ago. when I'm working with OneNote, the pen doesn't work well: sometimes it track a horizontal lines, isn't fluent. I've tried to calibrate the pen but it didn't resolve the problem. How I can resolve? Can I update others drivers?

Thanks for the support

Gabriele

[Dragon-Fur]

@gabriele95

Not sure if this will help resolve the issue in OneNote or not -- the following is provided as a friendly "FYI" in hopes that the information is at least relevant.

There are two compatible pens listed for this computer.

HP PCs - Touchscreen Compatibility with Pen and Stylus

Model name	HP Pen (Microsoft) 1MR94AA SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver)	HP x360 11 EMR Pen with Eraser (Wacom) 2EB40AA SPS: 928519-001	HP Tilt Pen (Microsoft) 2MY21AA HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver)
Pavilion x360 14-cd0xx	x		x*
Pavilion x360 14m-cd0xx	x		x

x* - Computers that support the HP Pen can also support the HP Tilt Pen, but the tilt performance might not work on older computers.

NOTES

• The stylus document is updated as new information becomes available
• Correct stylus not working? Check computer’s Software and Driver Page for a relevant firmware or pen driver update.
• Help Document: HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working

Drivers...

How to check your Pen Driver in the Device Manager

Remember:  Not all pens require HP drivers

Device Manager > Human Interface Devices > Pen Device Information

Device Manager > View “Devices by type” AND “Show hidden devices”

Open category Human Interface Devices

Look for and Right-Click on “HID-compliant pen” > Properties

Tab Details > Under Property, Select “Hardware ids”

Tab Driver > Note the Driver Version

HP Pen Driver – Version 2.0.0.26

Support for Pen models: HP Pen models 1MR94AA, Y0C43AV, and 1CP24AV

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.exe

Description / Information

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.html
• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.cva

HP Tilt Pen Driver - Version 1.0.0.6

Support for Pen Model 2MY21AA

• ftp://ftp.hp.com/pub/softpaq/sp87501-88000/sp87998.exe

Description / Information

• ftp://ftp.hp.com/pub/softpaq/sp87501-88000/sp87998.cva
• ftp://ftp.hp.com/pub/softpaq/sp87501-88000/sp87998.html

[Devices]

ACPI\VEN_ELAN&DEV_2514="ELAN EzTouchFilter"

ACPI\ELAN2514="ELAN EzTouchFilter"

Reference and Resources - Places to find information and help for your computer

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Pavilion 14-cd0000 x360 Convertible PC

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[gabriele95]

Hi Dragon-Fur,

thank you for the support. I've read the documents, very interesting but they haven't resolve my issue; I've installed the file sp82491.exe too. The driver version of “HID-compliant pen”  is 10.0.17763.1 (date 06/21/2006) and there aren't avaible upgrades. I'm using the 1MR94AA pen.

Kind regards,

Gabriele

[Dragon-Fur]

@gabriele95

That is unfortunate.  

The date on the driver must be mis-leading - there were no Active Stylus devices in 2006 (certainly not of the pen type to which we are referring).

Regardless, considering the pen is now (presumably) riding on updated drivers, there is naught else to from that perspective.

If the pen has not had a fresh, good battery, consider changing the battery.

At the moment, I don't have any other information; if I do find something I will update my post.

Final thought: If the issue is only noticable with OneNote, see if you can find out whether your OneNote software can be updated.  I believe that OneNote is a subset of Microsoft Office in which case available updates might depend on the version of Office Software.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[gabriele95]

Hi Dragon-Fur,

for the date of the driver I thought the same thing.. I'll try to change the battery (but I don't think that something change). I contacted MIcrosoft for knowing if the issue is due to oneNote, but they said me that the problem is the pen and I must update it, or less probabily, it's a hardware problem, so the problem isn't onenote. 

thanks for your time.

Kind regards,

Gabriele