• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-09-2022 04:43 PM - last edited on ‎03-10-2022 06:03 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

Hi

I am trying to add 2 external monitors to my Laptop (Total 3 ). I purchased a Anker Dual HDMI USB C Adapter but there is no screen response.Any ideas?

3 people had the same question
6 REPLIES 6

‎03-09-2022 09:54 PM

HP Recommended

@RickD2290 

 

What is your HP 15s-fq2xxx ? It should have same ports as the following machine

 

             HP Laptop 15s-fq2041TU

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors, you can use


M1: HDMI direct cable

M2: Using a Displaylink Certified USB-A to HDMI adapter such as

              https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8


For more connectivity, please use


                        True Universal Docking Stations

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-10-2022 05:35 PM - edited ‎03-10-2022 06:13 PM

HP Recommended

Thanks Banhien

 

When I look up model I get the following

 

 

I will get the USB 3.0 to HDMI as you suggest. Thanks for your help. 

Rick

 

Was this reply helpful? Yes No

‎03-10-2022 06:01 PM

HP Recommended

@RickD2290 

 

Please delete the image on your post and remember do NOT post s/n of your machine on internet

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-12-2022 08:47 AM

HP Recommended

Hi,

HP EliteBook 840 G2 - Graphics card:  Intel HD Graphics 5500

 

I want to connect 2 external monitors.  I have the following configuration

M1:  Display Port cable into laptop Display Port

M2:  HDMI cable into HDMI to USB 3 adapter into laptop USB port

 

M2 does not work.  Can you assist please.

Thank you

Was this reply helpful? Yes No

‎03-12-2022 01:04 PM

HP Recommended
@SarahMerritt wrote:

.... M2 does not work.  Can you assist please.

@SarahMerritt 

 

Did you buy a RIGHT adapter as mentioned above ? M2: Using a Displaylink Certified USB-A to HDMI adapter such as

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-12-2022 01:38 PM

HP Recommended

Thank you for your response. 

 

I purchased the adapter shown in the link below. However, having read the spec again, I cannot see Display link certified .  

 

Display adapter link

 

USB to HDMI Adapter, USB 3.0/2.0 to HDMI Adapter 1080P Full HD(Male to Female) Video and Audio Multi-Display Converter 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.