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‎03-06-2025 02:24 PM

HP Recommended
Product: HP 14 inch Laptop PC 14-ee0000 (7Q849AV)

Hello

I ran an HP firmware and BIOS update earlier today. When i connected to the Samsung C34H89x screen i have been using for a few years the laptop can't find the right scree resolution. I was using 3440x1440 resolution with this screen and this laptop just before the update today. My display settings in Windows 11 now recommends 1920x1080, which is fine for the internal display but clearly isn't right for the external screen.

I have updated the graphic drivers, but that didn't change anything, nor did (several) restarts.

Any help?

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2 people had the same question
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‎03-25-2025 08:39 PM

HP Recommended

I have the same problem but with my LG wide monitor 2560x1080.  I suspect it may have been the HP Inc. - Firmware - 15.15.0.0 but I am just guessing.

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