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‎04-19-2024 04:42 AM - edited ‎04-19-2024 04:51 AM

HP Recommended

Please i have HP 350 G2 windows 10 and upon reading the Specs there is an AMD Radeon switchable that i can switch between Intel HD and AMD graphics. unfortunately, I am unable install AMD catalyst on my Laptop, the Massage says AMD device cannot be found on your device. But there is an AMD driver in the list of software require on HP 350 G2. Please i need help.

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1 REPLY 1

‎04-19-2024 05:51 AM

HP Recommended

That Radeon chip was optional.   The Service Guide, pages 16-19 had a motherboard part list that shows which motherboards have that Graphics Accelerator.

 

Go to the below site and enter your serial number (product ID might work)
https://partsurfer.hp.com/partsurfer/

 

If the motherboard part number does not show up then you will have to open the system up and look for the motherboard

 

What does the device manager show for the graphics device?  

What CPU do you have?

 

 

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