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HP Notebook - 15-bs674tx
Microsoft Windows 10 (64-bit)

My Laptop[Windows 10] After waking up from sleep mode or hibernate Mode, the screen brightness is Automatically going to down to 0%

I should manually increase the brightness every time.

I uninstalled the display drivers and reinstalled it, I completely reset my PC but still, it is not working.

are there any other ways that I can fix this issue?

Somebody, please help me with this it is very annoying.

1 REPLY 1
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@VR18

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Are you using any third party software to control brightness? 

While you respond to that, let's try these steps: 

  • 1. Go to the Start menu and open the Control Panel
  • 2. In the Control Panel, go to Power Options
  • 3. After the Power Options window pops up, click on Change Plan Settings to look at your current power plan
  • 4. Choose the option to Change advanced power settings located at the bottom of the window. This will open up the Advanced Power Options window
  • 5. Scroll down to the Display option. Expand it to show the Adaptive Brightness option
  • 6. Choose to turn on or turn off this feature for both when it’s on battery power and when the computer is plugged in
  • 7. Save the settings through clicking Apply and then OK
  • If you don’t find an Adaptive Display setting, your device might not have a built-in ambient light sensor.
  • 8. If you followed the instructions but the adaptive brightness didn’t change your auto-brightness setting, you’ll need to turn off the Sensor Monitoring service by pressing Win + R and typing services.msc. Then press Enter
  • 9. In the services window, click on the Sensor Monitoring Service which will lead to the service settings window
  • 10. Click Stop and select Disabled from the drop-down menu found next to the Startup type
  • 11. Save changes by clicking OK

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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