Amd HD 7400m

[Mri3ino]

Hi I have a pavilion g6 series with amd hd 7400m and intel hd 3000 i try with many different drivers for my amd graphic card but i always have the same problem (amd display stop working and recovered successfuly . I need help to find a solution for this problem plz am using windows 8.1 x64 and it was working perfect but when i reset my pc it show me this problem and no app work correctly 

[DavidSMP]

@Mri3ino,

Good day. Thank you for stopping by the HP community. I have reviewed the case and will be really glad to assist you here. Commendable diagnosis of the issue coupled with remarkable troubleshooting competence. Kudos to you for that.

• DId you try to install the AMD display drivers from the HP support site?
• Did you run diagnostics on the graphics card to check that there are no hardware issues with it?

Let's try these steps now:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.com/drivers Select the country and type the product# of the unit. Then follow the onscreen instructions.

Now check if the issue gets resolved. I if continues, then run hardware diagnostics on the machine by following directions from this link:https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures) and follow directions from the section "Running Component Tests"

Rn the tests on the video card. If any test fails, it will display a failure code for the failed component.

Please make a note of it.

Other steps to try, 

Run the latest Windows updates and ensure that they are correctly installed.

Update the graphics drivers from the AMD site. CHeck this link: https://www.amd.com/en/support and follow the on-screen instructions.

This should fix the issue if the computer has no hardware issues.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂