-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Amd driver has stopped working and has recovered

Create an account on the HP Community to personalize your profile and ask a question
05-26-2016 04:13 PM
Hello ive been using this laptop for 2yrs now and ive suddenly starting to get this error "amd driver stopped working and has recovered" and sometimes one of the applications i open will freeze and then i get BSOD with errror "AMD driver state power failure" any help would be appreciated.
my laptop is Hp Pavilion 15 n203tx im using windows 8.1 i have amd radeon hd 8670m graphics
Thanks in Advance 🙂
Solved! Go to Solution.
Accepted Solutions
05-27-2016 01:26 AM
Hi
Try this
install the following in the same order
Chipset : http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63965.exe & Reboot
Graphics : http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64573.exe & Reboot
BIOS : http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73288.exe & Reboot
Or if you have HP support assestent installed on your notebook run all the driver updates in that.
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
05-27-2016 01:26 AM
Hi
Try this
install the following in the same order
Chipset : http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63965.exe & Reboot
Graphics : http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64573.exe & Reboot
BIOS : http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73288.exe & Reboot
Or if you have HP support assestent installed on your notebook run all the driver updates in that.
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
05-27-2016 01:27 AM
Hi
Try this
install the following in the same order
Chipset : http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63965.exe & Reboot
Graphics : http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64573.exe & Reboot
BIOS : http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73288.exe & Reboot
Or if you have HP support assestent installed on your notebook run all the driver updates in that.
For other drivers for you Notebook : http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/6529948/model/6622...
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
05-29-2016 11:18 AM
Hi
I'm glad to know it worked! I hope it fixes the issue fully, Cheers!!!:smileyhappy:
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.