Audio Driver Stops Working Every 2 Weeks — Requires Reinstallation to Fix

[MasterANK]

Hello,
I am facing a recurring issue with my HP laptop’s audio system. Every 10–14 days, the audio suddenly stops working when i boot my laptop. The speakers and headphones produce no sound, and the audio device disappears from the sound settings as it just says no audio device connected.

The only way to restore audio is to manually reinstall the audio driver from the HP website. After reinstalling and then restarting the laptop, everything works perfectly again — but only for about few days or what i observed is 2 weeks at most. Only the specific audio driver which is windows 11 (32-bit version) audio driver works while for every other driver my laptop just states no audio device detected.

Troubleshooting I have already done:

• Reinstalled audio driver multiple times (from HP Support page).

• Used Device Manager to remove old drivers and reinstall.

• Ran Windows Audio Troubleshooter (no issues detected).

• Updated Windows to the latest version.

• Verified that BIOS is updated.

Request:
Please help me understand why the audio driver keeps failing every 2 weeks.
Is there a known conflict with Windows Update or Intel/Realtek audio components?
Is there a stable driver version or setting that prevents Windows from replacing the working one?

Any guidance will be appreciated.

Thank you!

[Raj_05]

Hi @MasterANK,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's audio driver stops working every few weeks and requires reinstallation, here are some troubleshooting steps to diagnose and potentially fix the underlying issue.

Automatic Driver Updates:

• Disable Automatic Driver Updates: Windows might be automatically updating the driver and causing issues. You can disable this through Control Panel > System and Security > System > Advanced System Settings > Hardware tab. Click on Device Installation Settings and choose No (your device might not work as expected).

Driver Rollback:

• Roll Back Driver: If the issue started after a recent update, rolling back the driver may help. In Device Manager, right-click the audio driver, select Properties, go to the Driver tab, and click Roll Back Driver.

Update Audio Drivers:

• Latest Drivers: Ensure that you have the latest drivers from the HP Support Website specific to your laptop model. Regular updates from HP might have permanent fixes for such issues.

Check Windows Updates:

• Make sure your operating system is fully updated. Go to Settings > Update & Security > Windows Update, and check for updates.

Audio Troubleshooter:

• Run the built-in audio troubleshooter by going to Settings > Update & Security > Troubleshoot and selecting Playing Audio.

Check Services:

• Ensure that Windows Audio Services are running. Press Windows + R, type services.msc, and check that the Windows Audio service is running and set to Automatic.

System Integrity Check:

• Run a system file check to detect any corrupted files using the command sfc /scannow in Command Prompt.

BIOS/UEFI Update:

• Check for any available BIOS updates from HP, as these could contain fixes for hardware compatibility issues. Ensure you follow proper instructions for any BIOS update.

Third-party Software Conflicts:

• Check if any third-party software or recent installations coincide with when the issues start. Consider uninstalling any non-essential software.

System Restore:

• Use a system restore point to revert the system to a state when everything was working correctly. This can be done via Control Panel > Recovery.

I hope this helps.

Take care and have a good day.

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