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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

Initially, after restarting, auto rotate works. After a while, it stops working.  Restarting resolves this.

2 REPLIES 2
HP Recommended

@easy10

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • Have you ensured the allow screen to auto-rotate is turned on?

While you respond to that, here's what you need to do:

Go to Control Panel> Display>Change Display Settings and then make sure that the "Allow the screen to auto-rotate" is selected.

If the issue persists and the auto-rotate doesn't work, you could change it manually:

To rotate the display, follow the steps below.

  1. Hold down the ctrl and alt keys at the same time and then press the up arrow key while you are still holding down the ctrl + alt keys.

  2. Click the Intel® Graphics Media Accelerator icon in the system tray.

  3. Select Graphics Properties.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. (By the end of this article all the issues should be resolved)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

@easy10

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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