Auto rotate not working on hp pavilion x360

[Citlali0827]

Hi everyone. 

It's currently Oct 2022, I haven't seen a  post about this issue that wasn't from 2019; hence why I'm asking this.

I own an HP Pavilion x360 and I remember before I could turn the auto-rotate feature on and off, which is why I ended up getting this computer. Well, I was out of school for a while and hadn't used my laptop for a hot minute. Now that I'm in school again, I use it frequently and realized that the auto-rotate isn't there anymore. I can still turn my laptop into a table by folding it and pressing the "TABLET" button on the action center, however, when I flip my tablet mode/ flip the screen it doesn't rotate like it used to and the keyboard and mouse still work and don't deactivate during tablet mode. I've also seen that the volume button on the side does flip its controls like it used to in tablet mode. 

I will have to eventually have to replace the laptop but not any time soon. And, I don't want to mess with the drivers and other internal "non-settings-app" (control panel, device manager) settings unless I absolutely have to, as I am not as tech-savvy as I would like to be. 

I have tried everything that comes up on a search for the answer, and nothing works. I would like my auto-rotate back, and the ability to turn into a tablet without pressing for it. I will provide extra information about the laptop if needed! 

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to see if updating the Intel Integrated Sensor Solution Driver to the latest version on your notebook's support page resolves the problem.

That is what controls the auto rotate function.

The Intel Integrated Sensor Solution Driver enables the Accelerometer, Gyroscope, and eCompass sensors that provide rotation control functionality typically used in detachable and convertible system. This package is provided for supported models running a supported operating system.

3.1.0.3821

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96256.exe 

[Citlali0827]

Hi @Paul_tikkanen, 

I clicked on the link that you provided, and I got a message saying "the driver is not supported on this OS version (10.0.19045).

What should I do now? Will I need to buy something? How can I get the correct supporting OS version?

[Paul_Tikkanen]

Hi:

Sorry you got that error.

There is nothing you can buy to fix that problem and unfortunately, I don't know where that device is located in the device manager to see if you can manually update the driver.

You have a newer operating system installed than what the driver was meant to be run on.

I looked into the driver file and the driver installs a device that is called 'Intel(R) Integrated Sensor Solution.'

Is there a sensors device manager category in your notebook's device manager?

It may be listed under that category.

If so, you can try manually installing the driver which should bypass the OS version check.

To manually install the driver, find the Intel integrated sensor solution device (wherever that may be listed).

Click on the driver tab.   Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file I posted for you.

That folder will be located in C:\SWSetup\sp96256.

Make sure that the Include subfolders box is checked and the driver should install.

That would be the only other idea I can offer.