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‎03-13-2024 02:35 PM

HP Recommended
Product: HP 470 17 inch G10 Notebook PC (772L0AV)
Operating System: Microsoft Windows 11

Hi

This problem only occurs on the John Lewis website.

When visiting any beauty or fashion page if you click on a particular product as soon as you move the mouse once the image has been loaded I get the aw snap error and the page disappears. It doesn't happen on electricals or household items just beauty and fashion. Very strange, nobody has an answer. Carried out all the suggestions given when I've googled it.

I use Chrome but it happens on Edge too all be it with a different error message.

Any suggestions gratefully received.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2024 09:09 PM

HP Recommended

Edge and Chrome use the same browser engine at the core, so problems with one will be seen in the other.

 

All I can suggest is using a very different browser like Firefox, or Opera, or Vivaldi.



I am a volunteer and I do not work for, nor represent, HP

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3 REPLIES 3

‎03-13-2024 09:09 PM

HP Recommended

Edge and Chrome use the same browser engine at the core, so problems with one will be seen in the other.

 

All I can suggest is using a very different browser like Firefox, or Opera, or Vivaldi.



I am a volunteer and I do not work for, nor represent, HP
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‎03-17-2024 11:32 AM

HP Recommended

Downloaded Firefox and we have no further issues so problem solved thanks

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‎03-17-2024 12:53 PM

HP Recommended

Good to see that worked.


***If my post helped, click Yes button next to "Was this reply helpful" -- to say thanks***



I am a volunteer and I do not work for, nor represent, HP
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