Awful Webcam Quality

[AlexHeks]

Hi I have a brand new laptop - a HP Pavilion to replace my HP Pavilion from many years ago which served me well. This brand new HP Pavilion Laptop 14-ce3 that I got, claims to have HD Webcam which sounds great but when I go on zoom its like looking at a camera quality from some android flip phone in the early 00's. The quality is pixelated, very low resolution, slow and fuzzy. It's not the lighting in the environment, and I have no other applications open. Even opening the camera app offline the quality is crappy. I know a HP Laptop isn't exactly designed to be a HD Camera, but I at least expected the quality to match that of the older model, and not be worse?! Is there ANYTHING I can do to stop webcam chats looking so completely dreadful?? Please help. Please don't send the standard virtual assistant solutions I have tried all of those!

[The_Fossette]

@AlexHeks

I reviewed your post and I understand that you are facing issues with the webcam quality.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

If the image is too dark, take the following actions:

• Make sure your video recording environment has good lighting.
• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.
• Use a high-speed internet connection.
• Do not use other high-speed USB devices while using the webcam.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[AlexHeks]

Hi I tried all of those - no joy in improving - I feel like this is just more a generally low quality 'HD' product as I've now seen others with the exact same issue and no solution other than to try and adjust the light... very willing to be proved wrong here though. 

Product number: 277W0EA#ABU

[The_Fossette]

@AlexHeks

I am unable to pull up any information with the product number you have shared. However, usually, the webcams used on the laptops are of low resolution and support only 720p resolution so the video quality will not be that good.

I recommend you contact support and check once.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!