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Patutkarsg Top Student
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BSOD ATIKMDAG.SYS

HP Spectre x360 - 15t-ch000 CTO
Microsoft Windows 10 (64-bit)

HP Spectre x360 Convertible 15-ch0xx

Product number : 2FW62AV

Processor name : Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz

BIOS : F.31-05/20/2019

 

I AM GETTING BSOD ,

i have tried reinstalling the graphics software using hp support assistant  and even tried complete reset ... still my pc crashes

1.jpg

 

4 REPLIES 4
HP Support Agent
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BSOD ATIKMDAG.SYS

Hi @Patutkarsg

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region to order a recovery media.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Patutkarsg Top Student
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I tried that ...did recovery using media ...but the problem still exists ...after hp support assistant upgrades AMD Rx Vega M GL drivers...so i am waiting for someone to make a update of that driver...since all the Hp spectre users are waiting for update ..the last updated driver was in 2018...so i dont know wat else to try...

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Patutkarsg Top Student
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BSOD ATIKMDAG.SYS

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 9/18/2019 10:51:08 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-QGUKBD5
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffff947903c00000, 0x0000000000000000, 0xfffff8007bc43381, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 76c9a3c3-0f90-4240-aa0e-2c4af462f806.
Event Xml:

<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>

<EventRecordID>2537</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-QGUKBD5</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000050 (0xffff947903c00000, 0x0000000000000000, 0xfffff8007bc43381, 0x0000000000000002)</Data>
C:\WINDOWS\MEMORY.DMP
<Data Name="param3">76c9a3c3-0f90-4240-aa0e-2c4af462f806</Data>
</EventData>
</Event>

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HP Support Agent
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BSOD ATIKMDAG.SYS

@Patutkarsg

 

I'd suggest you reach out to the Phone Support regarding this. 

 

Thanks! 

Asmita
I am an HP Employee

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