BSOD | Video TDR Failure | nvlddmkm.sys

[Hackisack]

Hi, I am getting BOSD´s  (Video TDR Failure) with nvlddmkm.sys as Problem at random moments while using my Laptop.

Tried all the obvious fixes that are listed on various Websites.

I read that it may be a common Problem with "Dual GPU Laptops" but idk. A Minidump etc. can be provided if necessary.

Maybe someone here can help me.

[sandytechy20]

@Hackisack

Welcome to HP support communities, 

I understand that you are getting a blue screen error on the PC, need not worry I'll be glad to help you.

When was the computer working for the last time?

Before we troubleshoot, here's some information to help you understand the blue screen error message that begins with STOP: 0x000000116 is due to video card or video driver-related issues. 

  

Since you've already attempted to reinstall drivers and download the catalyst center multiple times, 

I'll get straight to the point: 

  

Go to C:windows/drivers/atikmpag.sys and just deleted the (.sys) file. 

Once done, restart the computer and download the latest drivers for your computer: Click here. 

You may also try this if you aren't satisfied with the results: http://support.amd.com/en-us/download/auto-detect-tool 

  

Run a hardware test on the graphics card using the diagnostics tool to ensure this isn't a hardware issue: Click here 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Hackisack]

Hi, thanks for the reply.

My Device is running with a Nvidia card. There is no atikmpag.sys.

However I already tried deleting the nvlddmkm.sys from nvidia and reinstall it which is listed as the cause for the problem.

Im not sure when the Computer was working the last time because the time between these crashes is random.

I also tried downgrading the driver and so on.

[sandytechy20]

@Hackisack

This might require remote access to your computer to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.