02-16-2020 12:13 PM
I'm experiencing blues screens of death every time I connect my Spectre x360 to an external monitor. I'm using the USB-C to HDMI dongle provided with the laptop, and have tried several monitors, old and new, as well as different cable.
This looks a lot like a driver problem to me, but as far as I can tell, all drivers are up to date, and so is Windows. I've had the laptop for about a month now, and have had this issue since day one.
Any ideas on how to get this fixed, perhaps with OEM drivers or other neat little trick?
02-19-2020 03:08 AM
Welcome to the HP Support Community. I'd be happy to assist you with the display issue.
Let's try these steps -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter.
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer.
Download and install the BIOS, Chipset drivers from this link.
Hope this helps! Keep me posted.
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