Backlight bleed

[gallahad]

Hi just bought a hp pavilion 14" bf125tx a week back in india. Its has a full hd 1080p display. Observing backlight bleeds at the edges at high brightness in dark backgrounds. Is this bad? should i get a replacement? Find picture that depicts the problem. 

At 100% brightness with a black background

[DavidSMP]

Hi @gallahad,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the display. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did you check in the bios if the issue persists?

For now, try these steps:

Check in the bios if the issue continues by following these steps:

• Please keep tapping the Esc key gently several times as soon as you power on the computer.
• It takes you to the startup menu.
• Then press the F10 key to go the bios.
• Check here if the issue with the display is replicated.
• Then press F9 key to load setup defaults and select yes and push “enter.”
• Then press F10 to save changes and exit
• If it happens in the bios also, the display has a hardware issue and needs to be replaced by contacting HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[gallahad]

So I ran the procedure as you had suggested (though testing the issue in bios doesn't make sense to me because it is hard to detect in the issue in colored backgrounds, enlighten me on that). I did exactly as you had asked but the issue remains in black backgrounds. I'm covered with respect to warranty, but I just want to keep that as last resort.

A couple of questions:

Does this get bad with time?

How would changing the hardware fix it?  

[Riddle_Decipher]

@gallahad

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Contact HP to have the LCD replaced as the PC is within the warranty, there would be no charges to get the replacement done,

That said, Yes it does get bad with time and hence replacing the parts with new ones would ensure a complete resolution:

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!