Backlight

[Mary231617]

Hello 

So a couple days ago my daughter sat on my laptop keyboard and the screen went black. After going threw the virtual assistants steps I was able to get picture back but now have no backlight so unless I am sitting in dark with a flashlight nothing can be seen. I have tried resetting bios, resetting computer, reseating memory, etc. We got picture back with no backlight by removing the battery and putting it back in but nothing has worked for backlight problem. Can anyone please help I have only had it for a few months but online saying warranty has expired for some reason.

[The_Fossette]

@Mary231617,

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!