Backlit Keyboard not working

[Mary-Edwards3]

My F5 (backlight keyboard key) lights up but doesnt make the keyboard light up when I touch it. It used to work and recently stopped working. I've tried the Fn+F5 command and that doesnt work either.

[Riddle_Decipher]

@Mary-Edwards3 Welcome to HP Forums!

Here’s the step by step guide for you:

1. Click the Start button, then click Run. 
2. In the Run window, next to Open, type MSCONFIG. 
3. Press the ENTER key. 
4. In the System Configuration Utility window, click the Startup tab. 
5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox. 
    
   NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here
   
   For Windows 10 drivers: Click here

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